Please let us know the following details and we will troubleshoot this further
1) Exact Structural Modeler version number: e.g. 08.11.07.xx
2) List of other Bentley products that you have in your machine and their version numbers (e.g. STAAD.Pro 20.07.xx.xx.)
3) OpenSTAADOEM version number
- EITHER
go to Control Panel > Add/Remove Programs (see attached OpenSTAADOEMVersion)
If you see OpenSTAADOEM listed here, try repair and see if that fixes the problem (see attached Repair.JPG)
2. OR,
if you don’t see it in “remove programs”, right-click>properties on StaadLibBentley.dll (see attached STAADLibBentley.JPG) usually found in
C:\Program Files (x86)\Common Files\Bentley\Engineering\OpenSTAADOEM